Shipping policy

Shipping Policy – Gracious Health

Gracious Health is committed to processing and delivering orders as efficiently and safely as possible.

1. Order Processing

Orders are generally processed within 1–2 business days, Monday through Friday, excluding Dutch public holidays.

Orders placed during weekends or public holidays will normally be processed on the next business day.

Processing time is separate from the estimated shipping time.

2. Shipping Destinations

We currently ship to:

* The Netherlands
* Belgium

Additional destinations may be available where displayed during checkout.

3. Estimated Delivery Times

After dispatch, estimated delivery times are generally:

The Netherlands: approximately 1–2 business days
Belgium: approximately 2–3 business days

These delivery times are estimates rather than guaranteed delivery dates. Delays may occasionally occur due to the carrier, public holidays, high-volume periods, weather conditions or circumstances outside our reasonable control.

4. Shipping Costs

Applicable shipping costs are calculated and clearly displayed during checkout before payment is completed.

Where a free-shipping threshold or promotional shipping offer applies, the applicable conditions will be displayed on our website or during checkout.

5. Order Tracking

When tracking is available, customers will receive shipping confirmation containing tracking information after the order has been dispatched.

The tracking information can be used to follow the shipment through the relevant carrier.

6. Delayed or Missing Shipments

If your order has not arrived within the expected delivery period, please first check the tracking information provided.

If there has been no delivery or meaningful tracking update, contact us at info@gracious.health with your order number.

We will investigate the shipment with the relevant carrier where necessary.

7. Incorrect or Incomplete Delivery Information

Customers are responsible for providing complete and accurate delivery information during checkout.

If a parcel cannot be delivered because an incorrect or incomplete address was supplied, additional shipping costs may apply where permitted by law.

Please contact us as quickly as possible if you notice an error in your shipping information.

8. Damaged Parcels

If your parcel or products arrive visibly damaged, please contact info@gracious.health as soon as possible with your order number and photographs of the parcel and affected products.

Your statutory consumer rights remain unaffected.

9. Contact Information

Gracious Health
Email: info@gracious.health
Customer Support: Monday–Friday
Country: The Netherlands